Refund Policy.
Effective date: 27 May 2026. Version 1.0.
This Refund Policy applies to all paid subscriptions to OxusNow ("the Service"), operated by Penkin Grigorii (the "Operator", "we", "us"). Payment processing is handled by Paddle.com Market Limited, our merchant of record. All refunds are issued via Paddle to the original payment method.
1. Cancellation
You can cancel your paid subscription at any time from app.oxus.today/settings/billing or from your Paddle account portal. Cancellation takes effect at the end of the current billing period; no further charges occur. You retain access to all paid features until the period ends.
2. 14-day refund window (EU consumers)
If you are an EU consumer purchasing the Service for personal use, you have a statutory right to withdraw from a digital service contract within 14 days of the initial purchase. To exercise this right, email penkin.gr@gmail.com within 14 days of your first subscription purchase. We will issue a full refund via Paddle within 14 business days.
This statutory right is waived if you explicitly request to start using paid features before the 14-day period elapses (e.g. by running a paid-tier workflow). This is required by the EU Consumer Rights Directive (2011/83/EU, Art. 16(m)).
3. B2B customers — discretionary refunds
If you purchased OxusNow as a business and are not entitled to a statutory withdrawal right, we still consider good-faith refund requests within 14 days of the first charge, provided you have not made substantial use of the Service. Email penkin.gr@gmail.com and explain the reason for your request.
We typically issue full or pro-rated refunds in the following cases:
- The Service had a documented multi-day outage that prevented you from using core features.
- You were billed in error (e.g. duplicate charge, plan mismatch).
- You were charged after submitting a timely cancellation request that did not process.
4. What is generally not refundable
- Unused workflow credits remaining at the end of a billing period (quotas do not roll over).
- Periods that have already elapsed prior to your cancellation request.
- Charges incurred more than 14 days before the refund request, unless covered by a specific case in section 3.
- Third-party costs (e.g. Amazon SP-API fees, eBay listing fees) — these are billed by the marketplace, not by us.
5. How to request a refund
- Email penkin.gr@gmail.com from the email address on the account.
- Include your account email, approximate date of charge, and a brief reason.
- We respond within 3 business days. Approved refunds are processed by Paddle within 14 business days; the time for funds to appear on your card depends on your card issuer (typically 3–10 business days).
6. Chargebacks
Please contact us before filing a chargeback with your card issuer — in most cases we can resolve the dispute faster. Unjustified chargebacks may result in account termination.
7. Free tier
The Free tier is free. Nothing to refund. You can delete your account at any time from the Settings hub.
8. Contact
Refund or billing questions — penkin.gr@gmail.com.