Terms of Service.
Effective date: 27 May 2026. Version 1.0.
These Terms of Service ("Terms") govern your access to and use of OxusNow, a software-as-a-service workflow-automation platform operated by Penkin Grigorii, a sole proprietor with primary place of business in the Republic of Serbia (the "Operator", "we", "us"). By creating an account, you ("you", "the Customer") agree to these Terms.
1. The Service
OxusNow ("the Service") is a B2B software-as-a-service platform that allows e-commerce sellers to design, schedule, and execute workflows that process catalog assets and publish listings to third-party marketplaces (currently Amazon and eBay) using the Customer's own marketplace API credentials.
The Service is provided as-is and as-available. We may add, modify, or remove features at any time; material changes will be communicated by email and a 30-day in-product notice.
2. Account & eligibility
You must be at least 18 years old and legally able to enter into a binding agreement. You are responsible for the accuracy of the information you provide, the security of your credentials, and all activity that occurs under your account. You must promptly notify us of any unauthorized use.
3. Acceptable use
You agree not to use the Service to:
- infringe any third party's intellectual property, privacy, or other rights;
- upload or generate unlawful, defamatory, or harmful content;
- circumvent any marketplace's terms of service, including Amazon Selling Partner Terms and eBay's User Agreement;
- generate or publish content that misleads consumers about product authenticity, origin, or condition;
- attempt to gain unauthorized access to the Service, other accounts, or our infrastructure;
- resell, sublicense, or otherwise commercially exploit the Service except as expressly permitted.
We may suspend or terminate accounts that violate this section without prior notice in cases of material breach.
4. Customer content & data
You retain all rights, title, and interest in content you upload or generate using the Service ("Customer Content"). You grant us a limited, worldwide, non-exclusive license to host, process, and transmit Customer Content solely to provide the Service.
We do not train AI models on Customer Content. We do not sell, rent, or share Customer Content with third parties except as required to provide the Service (e.g. processing on our private RunPod inference endpoint, storage on Cloudflare R2) or as required by law.
5. Subscription, fees & billing
The Service is offered on three tiers: Free ($0/month), Pro ($29 USD/month), and Enterprise (custom). Paid tiers are billed monthly in advance through our merchant of record, Paddle.com Market Limited. Paddle handles transaction processing, sales tax, VAT, and chargeback management on our behalf.
Quotas reset on the monthly anniversary of your subscription. We do not bill usage overages — once a quota is reached, the relevant action is blocked until the next reset or until you upgrade.
You may cancel at any time from app.oxus.today/settings/billing. Cancellation takes effect at the end of the current billing period; no further charges are made. See our Refund Policy for details on refunds.
6. Third-party services
OxusNow integrates with third-party services including but not limited to: Amazon Selling Partner API, eBay Trading API, Cloudflare R2, Nebius, RunPod, and Paddle. Your use of those services through OxusNow remains subject to their own terms. We are not liable for outages, policy changes, or actions taken by third-party providers.
7. Intellectual property
The OxusNow software, design system, documentation, and brand are owned by the Operator and protected by applicable copyright, trademark, and other intellectual-property laws. These Terms do not grant you any license to our marks beyond the right to reference the Service factually.
8. Warranties & disclaimers
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted availability, error-free operation, or that the Service will meet your specific business requirements.
9. Limitation of liability
To the maximum extent permitted by applicable law, in no event will the Operator be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, goodwill, or data, arising out of or in connection with the Service. Our aggregate liability for any direct damages will not exceed the fees you paid us in the twelve (12) months preceding the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold the Operator harmless from any third-party claim arising out of your Customer Content, your breach of these Terms, or your violation of any marketplace's terms of service.
11. Termination
You may terminate your account at any time. We may suspend or terminate your account for material breach of these Terms, prolonged inactivity (12+ months on the Free plan), or if continued service becomes commercially impracticable. Upon termination, Customer Content is retained for 30 days for export purposes, after which it is permanently deleted.
12. Governing law & disputes
These Terms are governed by the laws of the Republic of Serbia, without regard to conflict-of-laws principles. Any dispute will first be addressed in good-faith negotiation; if unresolved, exclusive jurisdiction lies with the courts of Belgrade, Serbia. EU consumers retain any non-waivable rights granted by their country of residence.
13. Changes
We may update these Terms from time to time. Material changes will be announced at least 30 days before they take effect via email and an in-product notice. Continued use of the Service after the effective date constitutes acceptance.
14. Contact
Questions about these Terms — penkin.gr@gmail.com.